Which of the following is NOT one of the seven simple actions to remember when dealing with customers?

The correct answer highlights an action that is contrary to effective customer service practices. In the context of dealing with customers, communication is essential, and the way language is used can significantly influence the interaction. Using forceful language is often perceived as aggressive or confrontational, which generally leads to negative experiences for customers.

In contrast to the other actions listed, which focus on fostering positive encounters—such as being friendly, making eye contact, and using polite language—forceful language does not align with the goal of creating a welcoming and respectful environment. By promoting friendliness, attentiveness through eye contact, and gratitude with phrases like "please" and "thank you," businesses can cultivate strong relationships with their customers, leading to increased satisfaction and loyalty.