Which of the following is NOT one of the three things about us that has impressed the public?

The correct answer focuses on "High employee turnover" as the factor that is not likely to impress the public. High employee turnover often indicates instability within an organization, which can lead to questioning the company’s ability to provide consistent and quality service. Organizations that experience high turnover rates may struggle to maintain strong relationships with customers, create a cohesive team, and uphold the values they want to project.

In contrast, the other options—rapid response, kind and caring service, and professionalism—are attributes that generally resonate positively with the public. Rapid response suggests efficiency and attentiveness to customer needs, kind and caring service indicates a commitment to customer satisfaction, and professionalism reflects a level of competence and respect that customers appreciate. Each of these qualities builds trust and confidence in an organization, making them favorable aspects in the eyes of the public.