What is the significance of the last five minutes of an incident?

The last five minutes of an incident are significant primarily because they give officers a chance to show empathy. In high-stress situations, the opportunity for officers to express empathy can greatly impact the individuals involved in the incident. Demonstrating understanding and compassion can help de-escalate emotions and build trust between the officers and the community. This empathetic approach not only aids in addressing the immediate needs of those affected but also reflects positively on law enforcement's role in fostering a supportive environment.

In addition, while other aspects such as planning future strategies, collecting feedback, and documentation are important in their own right, the immediate emotional connection and support provided during those final moments can leave a lasting impression and strengthen relationships. Empathy can facilitate better outcomes in both the short and long term, highlighting its critical role in effective incident management.