The "Feel, Felt, Why" technique is most relevant in which context?

The "Feel, Felt, Why" technique is highly effective in the context of resolving customer complaints. This approach allows a person to empathize with the customer by first acknowledging their feelings, which establishes a connection and helps to validate the customer's experience. It often starts with expressing understanding, as in, "I understand how you feel."

Next, by sharing a relatable experience—what others have felt in similar situations—this technique normalizes the customer's emotions and demonstrates that they are not alone in their frustration. Finally, providing the "why" offers clarity and justification for the situation, helping the customer comprehend the underlying reasons for the issue and how it might be resolved.

This technique promotes a positive dialogue, builds trust, and can transform a negative experience into a more constructive interaction, easing tensions and fostering customer loyalty. In contrast, the other contexts do not inherently center around emotional acknowledgment and relationship-building in the same way that customer complaints do, making this technique less applicable in those scenarios.